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Work Management Center

Customer Service Group

A significant change has begun in January with a shift from the traditional Customer Service Center to a new Work Management Center (WMC).  Our focus will initially be on the FM side of Campus Services.  We are pairing shops/zones with one of the WMC representatives to manage requests, develop a more in depth understanding of our customer needs, and help provide database information that allows us to track and monitor issues more closely. This partnership will provide a more thorough level of service, and we are looking forward to the opportunity to serve our customers better than ever.

Work Management Center Rep Zone/Shop
Peggy Burns Zone C, ZOne F, Oxford
Bridgette Jackson Zone B Zone H, Paint
Bettye Payne Zone E, Lock Shop
Icilda Walker Street

Zone D, Energy & Utilities Group (HVAC, Controls
Engineering, Steam, Preventive Maintenance, Electrical,
and Plumbing)

Customer calls will continue to be handled by the first available WMC representative so our response time will not change. Under Jackie Langham’s continued leadership of the WMC we are developing additional opportunities for customer contact and feedback.

Our focus on providing exemplary customer service has never been stronger, and we look forward to working throughout the organization to develop and celebrate excellence.   As we move forward, your thoughts and comments are encouraged. Please contact Jackie Langham at

Contact Us

Work Management Center
Main Phone Line: 404-727-7463
Main E-mail:

Jackie Langham, Manager, Work Management Center and Special Events

Bridgette Jackson, Senior Customer Service Representative

Bettye Payne, Senior Customer Service Representative

Icilda Walker, Senior Customer Service Representative

Peggy Burns, Senior Customer Service Representative