The Work Management Center (WMC) is the communications hub for many of the departments within Campus Services. Regular business hours are Monday-Friday; 7:00 a.m. to 5:00 p.m.
For emergency conditions or other problems that require immediate attention, please call the WMC at 404.727.7463. After-hours calls are automatically forwarded to the Emory Police Department who contacts the on-duty mechanic. Maintenance personnel are available for these requests 24 hours a day, seven days a week.
A service request should be submitted in one of the following ways:
Many buildings and departments have facility coordinators or contact persons who work with the departments of Campus Services regularly and know the service procedures well. Please coordinate requests with the facility coordinator in your building whenever possible. This will help eliminate duplication. Requests for service are processed as outlined below.
There are four levels of priority assigned to Work Requests.
Requires immediate same-day attention to life safety, animal quarters, classrooms, research labs, and potential building damage.
Requires attention within 24 hours or less to address building occupant comfort issues such as “hot and cold” calls, bathroom clogged drains, etc.
Requires contact with the customer within 72 hours to address or schedule minor repairs or small projects.
Scheduled according to an engineered level of service to prevent major system failures and extend the life of equipment. Note: Emergency and urgent priority requests are communicated to the applicable personnel by radio as soon as the customer request is received.