Services A-Z


A

Academic and Administrative (Non-Residential)

Custodial activities for academic and adminstrative (non-residential) facilities. See the cleaning activities.

Access Control

Provides keyless entry for authorized personnel to exterior and interior doors (card and keypad entry) and maintenance of those systems. If your access is not working, contact your department representative or Work Management for assistance.

Air Conditioning

See Room Temperatures for details.

Auxiliary Services

Recycles Services, Staging and Moving Services, Pest Control Services, Surplus Property, Shredding Services, and Waste Management Services.

B

Back-up generators

See Emergency Power.

 

Banners

Contact Work Management to initiate designing, creating, or hanging a banner on campus. Each banner will have to be reviewed and approved before it is fulfilled and hung.

Bidding & Contracting

Manage the selection of design and construction teams with the intent to find a best price for the customer.  This usually includes architect, contractor, vendors and subcontractors but may also involve any service from commissioning to audio/visual consultants or geotechnical surveyors to mechanical equipment. 

Billin

Campus Services bills monthly for all utilities and services provided which are not a part of routine maintenance covered by the educational and general budget allocation. This includes services provided to auxiliaries or affiliates of the University.
Detailed invoices are available on the Customer Portal.

Blinds

Blinds are repaired or replaced when inoperable or damaged.  Blinds are not available for all windows at Emory University.  Location of windows and design standards determine the use of blinds. Personal blinds are prohibited. 

Bodily Fluids Clean-Up

See On-Demand Cleaning for urgent response for clean-up.

Bollards

Bollards are traffic control devices which should only be removed when absolutely necessary for vehicular access.

Break Room Cleaning

Daily tasks include trash removal, disinfecting sinks and counter tops, dusting and damp mopping tile floors and/or carpet vacuuming.  Weekly tasks include dusting, spot cleaning walls, doors and furniture, and burnishing tile floors. Annual tasks include carpet extraction and stripping/waxing tile floors.

Building Exteriors

Inspections are conducted as needed to address life safety requirements and cleanliness.  Detailed inspections are conducted periodically to evaluate the building facade, condition of trim and fixtures and cleaning requirements. Repairs are prioritized and scheduled based on funding availability.

Building Warranty Assistance

Each project completed by Emory’s Planning, Design & Construction department will require consultants and vendors to supply record drawings (as-built documents), building/equipment warranties as well as operation and maintenance manuals.  These documents will assist project managers and Facilities Management in the future for troubleshooting or if a replacement or change is made to that space or building.

Building Zone Maintenance

Daily building maintenance and operations is organized into "Zones".  Each "Zone" is responsible for specific buildings and is led by a Campus Services Facilities Management Supervisor and staffed with building mechanics and skilled crafts personnel.  The campus is divided into seven zones.  To locate the zone for a specific building, view details on the "Campus Zoned Map".

C

Cabinetry

Fixed or built in cabinetry repairs. Contact Work Management.

Carpentry

Carpentry and woodworking maintenance and repair are available through each Zone shop. New construction is also available as a recharge service. Contact Work Management. Nonbillable services may include repair/replacement of existing doors, door stops, hinges, tile services, acoustical tiles in ceilings, moldings, baseboards, weather stripping, handrails, countertops, etc. Billable services may include renovations, installation or relocation of shelves, dry erase boards, placement of pictures, installation of new doors, etc.

Carpet Cleaning

All carpet is assessed annually and cleaned on schedule based on location, type and traffic exposure.  Spot removal and sectional cleaning is done on an as-needed basis to maintain the appearance of the carpet.  Any requests for carpet cleaning outside the cleaning schedule is rechargeable. Report spills on carpet immediately to Work Management.

Carpet Repair and Replacement

Carpet repairs are part of normal building maintenance to promote safety and enhance the appearance of the facility.  Carpet replacement is based on a Facilities Management evaluation process and in accordance with budget availability.

Ceiling Tile

All ceiling tiles should be in-place, lying flat, dry and clean.  Spotty or moist ceiling tiles can be an indicator of a more serious issue.  Report dirty or wet ceiling tiles to Work Management.

Classroom Cleaning

Daily tasks include trash removal, chalk/white board cleaning and dust mop/damp mop tile flooring and/or carpet vacuuming.  Weekly tasks include dusting and spot cleaning walls and doors.  Annual tasks include carpet extraction and stripping/waxing tile flooring.

Commissioning

Commissioning (“Cx”) is a quality assurance process which confirms that building systems operate and perform according to the functional requirements and design intent. The Cx process oversees, verifies, and documents that the facility and its systems and assemblies are planned, designed, installed, tested, operated and maintained as set forth in the project documents and ultimately satisfy the owner’s and users operational needs.

The Cx process typically focuses on the mechanical, electrical and plumbing systems which consume energy and resources. On most new construction projects at Emory, the building envelope and window systems also undergo a Cx process to insure air and water tightness. All new construction and major renovation projects are commissioned. Existing facilities may be subjected to a “Retro-Cx” or “Re-Cx” process to either bring them back to their original functional intent, or to tune their performance to meet current operational requirements that may be different than the original operating intent, such as conversion of an office space to lab space or vice-versa.

For major capital projects, the Commissioning Engineer develops a Cx Scope of Work and RFP and selects a qualified Cx Provider. The Cx Provider is, in almost all cases, independent of the design and construction teams and is contracted directly to Emory. For minor projects and renovations, the Commissioning Engineer performs all or part of the Cx process in-house.

Compost Collections

Compost collections are available for your building and for special events involving food waste. To request compost bins, contact Work Management.

Conference Room Cleaning

Daily task include trash removal, chalk/white board cleaning, dust/spot cleaning furniture, dusting, damp mop tile flooring and/or vacuum carpeting.  Weekly task include dusting doors, picture frames, etc.  Annual tasks include carpet extraction and stripping/waxing tile flooring.

Construction Coordination

All new construction projects will have a project manager who manages design and construction processes throughout all project phases.  Each representative is an in-house representative who specializes in that project’s building type as well as its unique specifications.  Your project manager will serve as the sole liaison between designers, contractors, county and owner.

Cost Estimates

Before a project is approved by University committees and administration, a project manager will request cost estimate proposals from numerous vendors in order to find the most competitive price.  Project size and scope determines the level of detail and design required for cost estimating. Consultant services may be required to uncover or plan for unforeseen conditions based on project location and adjacent facilities.

Custodial Services

Custodial activities for living (residential), academic, and administrative facilities.

Customer Service

The Work Management Center is the communication hub for many of the departments within Campus Services.  Regular business hours are Monday-Friday; 7:00 a.m. to 5:00 p.m. Please call Work Management at 404-727-7463. Click here for additional information. For after hour emergency calls, please call the number above and you will be redirected to an on-call Campus Services representive. Routine work orders may be submitted online 24/7 by clicking here.

D

Drainage

The Roads and Grounds Shop is responsible for exterior drainage. Please report drainage issues or concerns to Work Management.

Dryers

In Emory University Residential Units, Fraternities, Sororities and Clairmont Tower apartments dryers are owned and serviced by a vendor.  Call 1-800-MAC-GRAY (1-800-622-4729) for service.  In Clairmont Buildings A through H with dryers in individual apartments, report non-functioning units to Work Management.

Drywall

Damage to drywall should be reported immediately to reduce further damage. Facilities Management performs all levels of drywall repairs from patching nail holes and replacing complete sections of walls complete with finishing and painting.  Report drywall damage to Work Management.

E

Electrical Maintenance

Includes replacing light bulbs for stationary electrical light fixtures;  Repair/replace damaged and/or non-working stationary electrical light fixtures;  Replacing electrical devices i.e. switches, receptacles, breakers, etc. to maintain building operations.  Electrical maintenance also troubleshoots and repairs or replaces circuitry and electrical equipment as needed to maintain building systems.  Installation of receptacles and providing new power supplies for equipment is a rechargeable service.  Contact Work Management with issues or concerns.

Electrical Shop

Maintains power to each building through underground loop systems that are fed from Georgia Power.

Electrical Systems

Replacing electrical devices i.e. switches, receptacles, breakers, etc. to maintain building operations. Electrical maintenance also troubleshoots and repairs or replaces circuitry and electrical equipment as needed to maintain building systems.  Installation of receptacles and providing new power supplies for equipment is a rechargeable service. Contact Work Management with issues or concerns.

Electronic Recycling

Emory owned electronics are recycled through Emory's Office of Information Technology. 

Emory's Electronic Waste Protocols

Elevator Cleaning

Cleaning performed as needed.

Elevator Service

In order to be compliant with existing laws and codes, all elevators are inspected and maintained on stringent frequency. Elevators are equipped with two-way communication service to connect with assistance in the untimely event of an entrapment.  Emory University elevators are maintained by certified mechanics and certified by the State of Georgia. Duplicate certificates are posted in each elevator car and originals maintained at the Campus Services office. Please report any problems with elevator operation or cleanliness to Work Management.

Emergency Blue Lights

These blue light stations allow you to connect directly with Emory Police Depatment when you need help. You can find the locations on the map.

Emergency Elevator Phone Information

Working elevators are required to have an operational help phone. Telephones installed in elevators are linked directly to the Emory’s Police & Fire Safety Department (or other 24 hour security switchboard) who will respond immediately in the event of an emergency. 

Emergency Power

Designated critical facilities and life safety supporting infrastructure have back-up power systems. Emergency back-up power will be provided either from an emergency generator or batteries or a combination of both. Additional equipment requiring back up power will be through a reimbursable work order. Contact Work Management for more information.

Emergency Service

Emergencies include but are not limited to disruptions in utility and HVAC services in critical facilities, catastrophic events in buildings such as fire, flood, structural damage or vandalism, and weather-related occurrences that disturb normal operations.  Contact the Work Management at (404) 727-7463 for facility related emergencies.

Emergency Showers

Showers are inspected and tested monthly for optimal operation.  A service tag attached to the unit is annotated to reflect the inspection. Report missing service tags or leaking showers to Work Management.

Emory Recycles

Provides a source separated recycling program for all Emory University academic buildings, residence halls, labs, clinics and offices; provides food waste collections for composting at the two main cafeterias on campus and numerous campus buildings; handles composting of animal bedding from Division of Animal Resources; and collects organic waste from the FM Grounds Department for composting.  Emory Recycles is a department within Exterior Services.

Emory Shredding Services (ESS)

Emory Shredding Services provides secure document destruction to Emory University and Emory Healthcare. Customers are provided with locked secure consoles for collecting confidential papers and mixed media for a monthly fee. Secure consoles are emptied on a regular service schedule by security trained technicians. We work with you to assess the best and most cost-effective options to ensure your shredding is efficient, safe and within compliance of Emory's Search and Secure Initiative. Emory Shredding Services can also provide large secure carts for office purges and moves. Purge carts can be used for a maximum of 14 days.

To request a secure console for regularly scheduled service, call 404-712-0093 or send us an email. We will contact you to determine the best option for you department or space.

For one time service/purge jobs, Emory Shredding Services can provide large secure carts. Please visit Emory Express for pricing and to submit a request.

Energy Auditing

See Engineering Services.

Energy Management

Energy and Utilities provides Energy Management Services. On a monthly basis, energy consumption intensity is calculated by building and grouped by building classification. High intensity consumption buildings in each classification are targeted for close inspection of HVAC equipment performance. Energy consumption intensity is also analyzed on an annual basis.
See also "Engineering Services."

Engineering Capital Projects Support

Engineering Services is an Integral part of every new building project. Our services include the following: participation in initial planning, determining location of utility sources, sustainability discussions, reviewing drawings, specifications, schematic design and design development, inspections, and reviewing the punchlist.

Engineering Operations Support

Engineering Operations support provides a host of services to support renovations, diagnostics, replacements, and energy savings.

Engineering Services

Engineering Services is comprised of a team of mechanical, electrical, civil, controls, and commissioning engineers. The engineers provide internal consulting for all engineering aspects of capital projects and serve as subject matter experts for all campus infrastructure and utility systems and facilities management trade shops. They also buy and manage our utilities, coordinate regulatory compliance issues and oversee the campus goals for energy use reduction. Their assistance in keeping the University Enterprise fully functional at all times is invaluable. Whether a capital, utility, infrastructure, repair, or replacement project, ES is available to provide technical input and oversight.

Engineering Utility Infrastructure Planning

Engineering Services utilizes both engineering firms and internal engineers to perform Utility Infrastructure Planning. System conditions and maintenance needs are taken into account by all facets of planning. Typically, a comprehensive Utility Infrastructure Master Plan is produced every 5 years in order to forecast utility needs for three years, five years and even up to twenty years.

Utilities considered in the master plan include electricity, steam, chilled water, water, storm water, sanitary sewer and natural gas. From that plan, utility needs are studied in more detail as projects move forward. A rolling three year plan is forecasted for project approvals and funding requests. We work with University Technology Services as they plan utility needs for telephone and data requirements. Engineering Services maintains utility maps showing each utility's connections and locations on the campus.

Entrance/Lobby Cleaning

Glass and door cleaning, sweeping, vacuuming, adn mopping is performed once per shift. High and low dusting is performed once per week.

Exterior Painting

Maintenance painting on exterior surfaces is provided to protect surfaces (e.g. wood, steel, stucco, siding, etc.) from deterioration.  Frequency of painting is based upon a Facilities Management inspection and evaluation process and in accordance with budget availability.

Event Set-up and Support

Staging provides special event support services for set-ups. Contact Work Management to request support.  See Special Event Support.

Exterior Painting

Maintenance painting on exterior surfaces is provided to protect surfaces (e.g. wood, steel, stucco, siding, etc.) from deterioration.  Frequency of painting is based upon a Facilities Management inspection and evaluation process and in accordance with budget availability.

Eyewash Stations

Stations are inspected and exercised monthly for proper operation and water quality.  Inspections are verified on the service card attached to each unit.  If a card is missing, contact Work Management.

F

Filters

Building mechanical systems for HVAC and plumbing that require periodic replacement of filters are serviced according to the Preventative Maintenance schedule. Contact Work Management for additional information.

Fire Alarms

Systems are monitored by the Emory Police Department 24 hours per day. Fire alarm systems are serviced, tested, and inspected regularly to insure they are functional.  In case of a fire alarm, exit the building and wait for the fire department or emergency personnel to give an “All clear” before re-entering.  Fire alarm systems report to the Emory police, when a true fire alarm is reported, the Fire Department is called for immediate response. Sometimes the fire panels report troubles that do not cause the system to go into full alarm, but make a sound locally at the fire alarm panel or at a remote annunciator. Contact Work Management, if you have questions or concerns about fire alarm systems.

Fire Extinguishers

Inspected monthly to ensure they are charged and ready for use in the untimely event of a fire.  Extinguishers not ready for operation are replaced immediately. If a fire extinguisher is missing from a designated location or the service card is missing, contact Work Management.

Fire Alarm Systems

Systems are monitored by the Emory Police Department 24 hours per day. Fire alarm systems are serviced, tested, and inspected regularly to insure they are functional. In case of a fire alarm, exit the building and wait for the fire department or emergency personnel to give an “All clear” before re- entering.  Fire alarm systems report to the Emory police, when a true fire alarm is reported, the Fire Department is called for immediate response. Sometimes the fire panels report troubles that do not cause the system to go into full alarm but make a sound locally at the fire alarm panel or at a remote annunciator. Call Work Management if you have questions or concerns about fire alarm systems.

Fire Hydrants

Fire hydrants are tested as required by applicable code(s).

Fire Protection Systems

Most Emory Buildings have fire sprinklers for fire protection. If you notice a leaking sprinkler, contact Work Management. Other fire protection systems include special gas suppression systems, kitchen hood fire extinguishing systems, and pre-action (normally dry) sprinkler systems. For support with any of these systems, contact Work Management.

Fire Pumps

Large Emory buildings have fire pumps that supply sufficient water to the most distant sprinklers in a fire situation. Testing fire pumps creates a large flow of water. When testing Emory Fire pumps annually, special care is taken to perform the tests efficiently to conserve water, and if possible, to reuse, recycle, or collect part of the water in cisterns.

Flooding

Standing water on a hard-floor surface that cannot be immediately picked up with a mop and bucket or saturating carpet is considered a flood. Facilities Management works with EHSO to clean up all floods, monitor moisture levels and return affected areas to optimum operational levels as quickly as possible. To report a flood, contact Work Management.

Fume hoods

Environmental Health and Safety Office (EHSO) inspects all fume hoods for optimal operation. Facilities Management replaces filters and UV lamps as needed and makes operational corrections as required by EHSO.  If regular lights are out, contact Work Management. For exhaust concerns, contact EHSO.

Furniture

Staging provides special event support services for set-ups. Contact Work Management to request support.  See Special Event Support.

Furniture Disposal

Surplus Property handles furniture reuse, disposal and recycling. See Surplus Property for more information.

G

General Repairs

Operations and Maintenance supports general repairs. These types of items are typically non-billable and include burned out light-bulbs, room temperature too hot/too cold, odors, water leaks, toilet repairs, etc. To submit a request for a general repair contact Work Management.

Generators

See Emergency Power

Graffiti

Please report graffiti immediately to Work Management.  Graffiti should be removed within 24 hours of occurrence.

Grounds Maintenance

Facilities Management Grounds shop provides comprehensive landscape maintenance services for Emory University. Contact Work Management for specific requests.

Gutters and Downspouts

Inspected as part of the roof and building exterior inspections. Gutters are cleaned annually as part of scheduled maintenance between March and September. Downspouts are checked for proper attachment and blockage. Contact Work Management to report problems.

Gymnasium Cleaning

For cleaning standards/frequencies click here.

H

Hard Floor Surfaces

During the course of normal building operations floor surfaces can become damaged and pose a safety hazard to building occupants.  Facilities Management will repair and replace damaged hard floor surfaces.  Contact Work Management to report damage.

Hardscape

The Roads shop of Facilities Management maintains and repairs sidewalks, masonry retaining walls, brick pavers, outdoor tables, chairs, and benches, and signage on campus. Contact Work Management for additional information or to submit a request.

Heating, Ventilation, and Air Conditioning (HVAC)  

Operations and Maintenance support HVAC units in university facilities. Corrective and preventative maintenance is performed on the units. Preventative Maintenance is an effective method of avoiding potential failure of facilities equipment and systems (i.e., pumps, motors, pulleys, filters, belts, fans) by performing scheduled maintenance on the equipment. Much of the maintenance is performed after normal working hours. See "Room Temperatures" for additional information.

Hoods (ventilation other than fume hoods)

The building mechanic will respond and correct malfunctions within the hood. Contact Work Management for burned out lights, inoperable closure or other damage.

I

Irrigation

Campus irrigation systems are managed by the Grounds Shop; contact Work Management to report issues.

Interior Corridor Cleaning

For cleaning standards/frequencies

Interior Painting 

See Painting

  

K

Keys and Locks  

See Lock Shop

L

Landscape Services

The Grounds shop provides for comprehensive landscape maintenance services for Emory University units. Click here for the Grounds Maintenance schedule.

Library Cleaning

For cleaning standards/frequencies

Light Poles

Maintained by Facilities Management; repaired or replaced as needed.  Report any exterior light outages to Work Management.

Lighting

Facilities Management maintains all affixed interior and exterior lights. Inoperable lamps are replaced and/or repaired as reported or discovered. Some lighting is darkened intentionally as part of Emory University's energy conservation initiatives.  For specific lighting concerns contact Work Management.

Lobby Cleaning

For cleaning standards/frequencies click here.

Locked Out

Contact Work Management for all lock outs. If locked out during the work hours of 7:30 am – 4:30 pm, the Lock Shop will be called for assistance.  After 4:30 pm, Emory Police Department (EPD) will be contacted.

Locker Room Cleaning

For cleaning standards/frequencies click here.

Lock Shop

Maintains ALL master keys and keying information for all key systems. Installs, repairs, and replaces all door hardware to include locksets, exit devices, door closers, door stops and ADA controls.  Contact Work Management to request service.

Lounge Cleaning

For cleaning standards/frequencies click here

M

Manholes

Report any missing manhole covers to Work Management.

Maps

Downloadable, printable, and interactive maps that show buildings and parking facilities are located at www.map.emory.edu.

Metal Fabrication

Facilities Management has the capability of metal fabrications that can be offered to our customers and requested on a reimbursable basis through our Work Management Center. Contact Work Management.

Microwave Cleaning

Is a reimbursable service. The request must be scheduled through Work Management.

Mixed Media Destruction

Involves the destruction of electronic media storage devices such as DVDs, CD, hard drives, and x- rays.  Emory Shredding Services can provide collection carts for mixed media for shredding.  See Emory Shredding Services for more information.

Moving/Relocation Services (Emory Property)

The Staging and Moves team may support moving and relocation activities. Contact Work Management Center for Information regarding moving services.

O

Office Cleaning

For cleaning standards/frequencies click here.

On Demand Cleaning

Cleaning that is performed outside established cleaning standards, routines and frequencies. These are reimbursable services. The request for service must be scheduled through Work Management.

P

Painting

Maintenance painting is completed on an as needed basis to protect surfaces (e.g. wood, drywall, etc.,) from deterioration. Routine building inspections are performed to assess painted surface conditions. Maintenance painting is generally performed as determined by the Paint Shop supervisor, in conjunction with the Director of O&M. In high traffic areas, painting may occur more frequently. Additional painting services outside the scope of maintenance may be billed to the requester’s department at the standard reimbursable rate. To request painting services, contact Work Management.

Patient Treatment Room Cleaning

For cleaning standards/frequencies

Pest Control Services

Comprehensive pest control systems protect the campus buildings from pests. Building spaces are inspected routinely for evidence of pest activity. Emergency pest control procedures apply to situations that endanger the safety of people or research animals, or pose potential problems to Emory University properties and buildings. Emergencies involve the following animals in occupied spaces: feral cats, possums, wild dogs, squirrels, rats, racoons, snakes, coyotes, chipmunks, mice.

Contact Work Management for a Service Request should you notice any pest related issues


Plumbing

All plumbing services are available, from clearing clogged drains to the installation and repair of piping for water distribution and waste water disposal.  Contact Work Management for additional information.

Power Washing

Conducted across campus throughout the year to address vandalism, bio-organic growth and to maintain an attractive appearance of campus property.  Schedule and prioritization are set by the Director of Exterior Services.  Contact Work Management to report issues or concerns.

Preventive Maintenance (PM)

Preventative Maintenance is an effective method of avoiding potential failure of facilities equipment and systems (i.e., pumps, motors, pulleys, filters, belts, fans). Much of our preventive maintenance is performed after normal work hours. Signage will be posted 24 hours prior to any equipment shut downs in common areas.

R

Reception Area Cleaning

For cleaning standards/frequencies click here.

Recycling

The act of diverting materials from the landfill by sending it to a facility that processes it into a product of the same (e.g. aluminum, paper) or lesser value (e.g. plastic, cardboard).  Visit Emory Recycles website for a list of what is recycled at Emory University.

Refrigerator Cleaning

Is a reimbursable service. Contact Work Management to submit a request.

Renovations

Planning Design and Construction can provide estimates for renovation projects. Contact Work Management to submit a request./ This service involves any work surrounding the reconstruction of a space and includes but is not limited to lighting, wall and floor restoration, equipment installation, and re-programming of spaces.

Research Laboratory Cleaning

For cleaning standards/frequencies click here.

Residential Cleaning

Custodial activities for living (residential) facilities. See the cleaning activities here

Restroom Cleaning

For cleaning standards/frequencies click here.

Roads

The Roads & Hardscapes Shop maintains the Emory owned roadways and regulatory signage on campus. Please report pot-holes, unsafe road conditions, and damaged signage to Work Management.

Roofs

Emory University inspects each building roof annually or immediately following a significant weather event. Appropriate roof maintenance is scheduled and performed based on the inspection report. Report all roof leaks to Work Management.

Room Temperatures

Facilities Management will maintain room temperatures between 68-76 degrees in the majority of campus buildings. If temperatures are outside of this range, please call Work Management. All heating, ventilation and air conditioning units are maintained per a preventative maintenance schedule.

S

Screens

Do not remove screens from windows. Facilities Management personnel will annotate damage or missing screens during building inspections.  Screens will normally be replaced during semester breaks. Report damaged or missing screens to Work Management.

Security Access Levels (Access Control)

Security access levels are authorized or approved by the student, staff, or faculty member's department.  Campus Services Lock Shop will grant appropriate access when provided the approved access level.

Security Camera and Close Circuit Television

Access Control installs and maintains camera equipment and recording devices on a reimbursable basis.  Contact Work Management.

Service Requests

A service request is generated when a customer or Campus Services employees identifies an issue or activity that needs to be address. Service requests are given a work order number for identification. The term Service Request and Work Order are sometimes used interchangeably.

Signage

Roads and Hardscapes Shop installs and maintains all campus signage including directional and specialty signs.  Report damaged signs to Work Management.

Smalll Appliances

Repair and maintenance services for small appliances are provided as a billable service. Small appliances might include stoves, refrigerators, microwave ovens, free standing water fountains, washer/dryer, ice machines, freezers, etc.

Smoke Detectors

Do not obstruct or tamper with any smoke detectors. Facilities Management replaces smoke detector batteries on a semi-annual basis.  Report any issues to Work Management.

Snow and Ice Removal

Facilities Management has a response plan in place for the removal of snow and ice during inclement weather events.

Special Event Support

Special event set-ups and moving services are provided by the BRS, Auxiliary team. To submit a staging request, please complete the online staging and special event template 5 days in advance of the event date. Special event activities may include delivering and setting up chairs, tables, stages, etc.
Staging can provide equipment. Equipment should not be left outside overnight or moved from their delivered location.

Regular business hours are 8:00 am – 4:30 pm Monday-Friday. Activities outside of this timeframe may incur an additional charge.

Contact Work Management Center to discuss your staging and moves needs.

Stairway Cleaning

For cleaning standards/frequencies

Staging Services

Special event set-ups and moving services are provided by the BRS, Auxiliary team. To submit a staging request, please complete the online staging and special event template 5 days in advance of the event date.
Moving activities may include moving furniture, lab equipment, photocopied materials, boxed items, items to/from on-campus storage areas.
Special event activities may include delivering and setting up chairs, tables, stages, etc.
Staging can provide equipment. Equipment should not be left outside overnight or moved from their delivered location.

Regular business hours are 8:00 am – 4:30 pm Monday-Friday. Activities outside of this timeframe may incur an additional charge.

Contact Work Management Center to discuss your staging and moves needs. Work Management.

Steam Leaks

Contact Work Management if steam is observed from manholes or piping.

Street Lighting 

See Light Poles.

Sustainable Initiatives

For information regarding University sustainable initiatives

Surplus Property

Emory Surplus supports the prudent disposition of surplus furniture, equipment and vehicles, which are property of Emory University, by facilitating the resale, liquidation, salvage or disposal of such items.
Surplus Property is dedicated to Emory’s Sustainability Vision by supporting the resale of used Emory property, prolonging furniture life and decreasing our landfill waste.

It is the responsibility of the department that has ownership of Emory property to contact Customer Service and Surplus Property when planning the disposal of property. All disposal of Emory property, including sale to another Emory department, sale to Emory faculty, staff, or students, the liquidation of the item(s), the salvage of items, or the disposal of property, must be completed through the Surplus Department.

View Surplus Items in the Surplus Property Store (insert link)

Access Surplus Transfer Form (insert link)

T

Temperature Policy

In order to conserve energy, Emory has a standardized temperature policy of 68°-76° (+/-2°) in the majority of campus buildings. Temperatures may be adjusted outside of this range if the relative humidity in a building rises about 60%. Depending on your building and location, the systems are remotely controlled and monitored by Facilities Management. For exceptions, click here for FAQs regarding Emory's temperature policy.  If you feel your area is outside of the standardized temperature, contact Work Management to request a temperature check of your area.

Tent Requests

The use of tents may require a permit from City of Atlanta.  Please contact Work Management before making any plans for outdoor tent usage.

Trash Compactors

Compactors located at various loading dock locations are pulled according to a schedule based on usage data and need. Please contact Work Management to report overflowing compactors or to request assistance with any trash concerns.

Trash/Recycling Exterior Pitch-ins

Pitch-ins are serviced minimally twice per week. High volume areas are serviced daily.

U

Upholstery Repair/Replacement  

See Furniture.

Utilities

E&U is responsible for providing safe, efficient, reliable utilities (gas, water, electric, steam) to all facilities. Utility usage is billed per the rate structure approved annually by the University. Contact Work Management at 404-727-7463.

Utility Location Services

Contact Work Management.

Utility Outages

Call Work Management at 404-727-7463 to notify of a building or area that has lost utility services unexpectedly or has not returned to normal after the scheduled outage period.  All customers/building managers will be notified in advance of planned outages that involve Heating, Cooling, Electric, and domestic water.

V

Vandalism

Please report any observance of vandalism or destruction of University property to Work Management.

W

Washing Machines

In Emory University Residential Units, Fraternities, Sororities and Clairmont Tower apartments washing machines are owned and serviced by a vendor. Call 1-800-MAC-GRAY (1-800-622-4729) for service. In Clairmont Buildings A through H with washing machines in individual apartments, report non- functioning units to Work Management.

Waste Management  

Waste management and removal includes servicing trash compactors, hauling waste to county disposal sites, servicing of pitch-in litter containers, outdoor event waste. Please also see Trash Compactors & Trash/Recycling Exterior Pitch-ins.

Wild Animals

Report any wild animals that are behaving strangely to DeKalb County Animal Control, 404-294-2996, or Work Management.

Windows and Glass

Broken glass will be reinforced or removed immediately to prevent further damage or bodily injury. Windows should remain closed in an effort to support energy initiatives. Malfunctioning and broken windows should be reported immediately to Work Management.

Work Order Request

Work Order Requests is generated once the service request is submitted and approved. The term Service Request and Work Order are sometimes used interchangeably.

Z

Zone Maintenance

Facilities Management Operations and Maintenance department is divided into Zone Maintenance shops to better serve the campus community. Organizational charts are located on the Facilities Management website.